Customer Support

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• GENERAL QUESTIONS
  • How do I determine the best place to set up my booster?
  • Should I check the location of my network provider’s nearest tower?
  • How many users will one booster support?
  • How should I choose the right booster for me?
• RETURNS AND REFUNDS
  • How long does it take for me to get a refund?
  • Can I return an item for a replacement instead of a refund?
  • What is your Returns Policy for orders?
• SIGNAL BOOSTERS
  • Are mobile boosters safe?
  • Will the booster improve my signal if I have no signal?
  • What is a Mobile Signal Booster?
• ORDER ISSUES
  • I’m missing an item from my order, what should I do?
  • Can I edit my order after placing it?
  • Can I cancel my order?
• PAYMENTS AND PROMOS
  • Can I use more than one promo code on my order?
  • How should I use my coupon code?
  • How can I pay for the booster?
• SHIPPING AND DELIVERY
  • What do you charge for standard shipping?
  • Can I track the delivery of my order?
  • How long will it take to receive my order?
• INSTALLATION
  • How much cable do I need for installation?
  • Do the outside antennas differ?
• TROUBLESHOOTING
  • How many internal antennas can be connected to one booster?
  • How long should be the distance between the internal and external antennas?
  • The status of my booster is fine, but still I cannot receive amplification. Why?